Should an item supplied by us have a defect or arrive damaged, you can make a complaint to us. In addition to the statutory warranty rights, we grant a voluntary 180-day guarantee on our jewellery from the date of receipt of the order.
Within these 180 days, you can contact us if there is a defect covered by the guarantee. Please contact us stating your order number and a brief description of the problem. For faster processing, please attach meaningful photos or videos of the item in question.
The 180-day guarantee covers, in particular, material or manufacturing defects that occur with proper use. The guarantee does not cover normal signs of wear and tear, or damage caused by improper handling, accidents, external influences or improper use.
After receiving your complaint, we will examine the matter and inform you of the next steps. If a warranty claim exists, we reserve the right, at our discretion, to provide you with a replacement delivery or an equivalent replacement item.
Please do not return complained items to us independently and without prior agreement. After examining the complaint, we will inform you how the return should take place, if applicable.
Important: The voluntary 180-day guarantee does not restrict your statutory rights in the event of defects and, in particular, leaves your statutory warranty rights unaffected. These exist independently of the duration and conditions of our voluntary guarantee.