You can pay with credit card, PayPal, Klarna, Apple Pay, and Google Pay, among others.
Since we process orders as quickly as possible, subsequent changes or cancellations are not always possible. Please contact us as soon as possible. We will be happy to check if a change is still possible.
After successfully placing your order, you will receive an order confirmation via email. Please also check your spam folder if you have not received an email.
Yes, you can also order from AZÉRA without a customer account.
You can enter your discount code in the designated field during the ordering process. The corresponding discount will then be automatically applied, provided the code's conditions are met.
Please check if the discount code was entered correctly, is still valid, and if all conditions are met. If it still doesn't work, please feel free to contact our customer service.
Generally, only one discount code can be redeemed per order.
The currently available delivery countries will be shown to you during the ordering process.
The respective shipping costs will be displayed to you in the checkout before completing your order.
If free shipping is available for your order, this will be displayed in the shop or during the ordering process.
The estimated delivery time will be displayed in the shop or during the ordering process. Please note that in exceptional cases, delays may occur with the shipping service provider.
As soon as your order has been dispatched, you will receive a shipping confirmation with the corresponding tracking information, if tracking is available.
If your package is returned to us, please contact our customer service. We will then discuss the next steps with you.
As long as your order has not yet been shipped or prepared for shipping, a change may still be possible. Please contact us as soon as possible.
You can revoke your order within 14 days of receiving the goods, in accordance with the statutory right of withdrawal. Further information can be found in our cancellation policy.
If you wish to return an item, please contact our customer service. There you will receive all the necessary information about the further process of your return.
Unless otherwise stated or legally required, you bear the direct costs of the return shipment.
After receipt and inspection of your return, the refund will be initiated via the original payment method. The actual credit may take a few business days, depending on the payment provider.
A direct exchange is generally not provided. You can return a suitable item within the applicable return conditions and then place a new order.
For certain goods, the right of withdrawal may be legally excluded or expire prematurely. The exact conditions can be found in our cancellation policy.
For sealed earrings, the right of withdrawal may be excluded for reasons of health protection or hygiene if the seal has been removed after delivery. Unopened or properly sealed items are not automatically affected by this.
We apologize for that. Please contact our customer service and provide us with your order number and the incorrectly delivered item. We will take care of a solution as quickly as possible.
Please contact our customer service and send us your order number as well as photos of the damaged item and the packaging. We will review your request as quickly as possible.
The materials used can be found in the respective product description. Depending on the piece of jewelry, different materials and coatings may be used.
Our gold-plated stainless steel jewelry is waterproof and suitable for everyday wear. For long-lasting durability, we recommend avoiding salt and chlorinated water.
Our jewelry pieces are made of allergy-friendly materials. However, since every skin reacts differently, we cannot completely rule out individual intolerances.
Depending on the material, wearing habits, skin contact, and care, jewelry can change over time. For example, natural tarnishing can occur with sterling silver. Gold plating can also change over time depending on wear and tear.
Store your jewelry as dry and protected as possible and avoid unnecessary contact with chemicals, cosmetic products, and salt and chlorinated water. Careful care helps to maintain the appearance of your jewelry for as long as possible.
We recommend removing jewelry before sports and sleeping. Sweat, friction, and stress can strain the material, especially coatings, over time.
Clean your jewelry carefully with a soft, dry cloth. Depending on the material, a suitable jewelry or silver polishing cloth can be used. You should avoid aggressive cleaning agents.
Direct contact with perfume, creams, hairspray, and other cosmetic products should be avoided if possible. We recommend applying these products first and then putting on your jewelry.
Yes. In addition to your statutory warranty rights, we offer a voluntary warranty of 180 days. The respective warranty conditions must be observed.
Please contact our customer service with your order number and photos of the affected piece of jewelry. We will then check what solution is possible in your case.
Write to our customer service and describe the problem as precisely as possible. Also send us your order number and meaningful photos of the item.
Damages caused by improper use, external influences, normal wear and tear, or failure to observe our care instructions may be excluded from the voluntary warranty. Your statutory warranty rights remain unaffected by this.
Please send us your order number, a brief description of the problem, and meaningful photos of the affected item. This way we can review your request as quickly as possible.
Yes. Every order comes in our high-quality AZÉRA Signature Packaging and is perfect for gifting.
Yes, you can enter the recipient's address as the delivery address during the ordering process.
If this option is currently offered in the shop, you can add your personal message during the ordering process.
You will find the payment information and prices in your order confirmation or invoice.
If gift vouchers are currently available, you will find them directly in our online shop.
You can reach our customer service via email at help.azera@web.de.
You can contact us anytime via email. We will process your request as quickly as possible.
We strive to answer all inquiries as quickly as possible. On weekends, public holidays, or during periods of high inquiry volume, processing may take a little longer.
You can find your order number in your order confirmation, which you receive via email after a successful order.