If your package has not yet been shipped, you may cancel your order provided you inform us in time.*
To do this, please send us an email with your order number and full name to help.azera@web.de
If your product has already been shipped, cancellation is no longer possible. In this case, you can either refuse delivery or return the package to us, at your own expense.
For personalized products, cancellation is not always possible, even if they have not yet been shipped, as they may have already been produced according to your specifications.
In such cases, we ask you to send us an email so that we can find a solution together.
*Cancellation is not guaranteed. If cancellation is not possible, return shipping costs will be borne by the customer.